Patient Newsletter - Issue 2 Spring 2025

Fill in a short form to let us know how we're doing, open until Sunday 25 May 2025.

We are inviting all patients to take part in our 2025 Patient Survey, which is open until 11.45pm on Sunday 25 May 2025. This is your chance to tell us about your experience with the practice and help shape the way we deliver care in the future.

Jessica Bawden, Chief Executive of Lakeside Healthcare, said: “Your feedback, whether it’s positive or highlights areas for improvement – is incredibly valuable. It helps us understand what matters most to you, so we can continue to provide the best care possible. Even if you haven’t visited the practice recently, or have filled in a survey before, we would still really like to hear from you. Your comments show us what’s working well and where we can do better.”

The survey is being run across all Lakeside Healthcare practices and will help us identify common themes and areas for improvement. Last year, thanks to the feedback we received, we made several changes to how we work.

These included improvements to our appointment systems, staffing structures, triage process, call handling, and the availability of different types of appointments.

This year’s survey asks about your experience when contacting us, as well as whether you accessed any other advice or services beforehand, such as NHS 111 or online resources.

There are also free text boxes where you can share more detailed comments. We kindly ask that you do not include any confidential or medical information in your answers.

Our new Patient Participation Group

We have new members of our Patient Participation Group who have been getting to know each other over the past couple of meetings. They are a friendly and positive group. They and the practice team had lots of discussions on how the group can support the practice, including working on the garden area and outer aspect around the car park to tidy and brighten it up. The PPG and practice staff will meet in July to see which projects will be taken forward and by who.

Mel Scott

Mel is the Digital and Transformation Manager at Four Counties Primary Care Network

Mel Scott will be developing projects and initiatives to help patients as part of her new role as Digital and Transformation Manager at Four Counties Primary Care Network.

She has an extensive background in customer service and healthcare, having run a busy 111 call centre and most recently was a manager at a GP training hub. She joined the Primary Care Network, which provides services for patients in Lakeside’s Stamford and Bourne practices, as she wanted a new professional challenge.

She works with the Integrated Care Board, stakeholders and the Four Counties Clinical Director, Dr Tom Ashley-Norman, to identify and run projects for patients. She also works closely with colleagues doing the same role in other Lakeside practices so they can share strategies and ways of working.

It is a new role which means that Mel can be responsive to change and grow positive working relationships with colleagues across the healthcare sector.