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Give Feedback
Your feedback is very important to us. We read all feedback submitted, whether that is in person, in writing or online and this helps us understand what is working well and areas that we can improve.
If you have had a positive experience, we are delighted to hear about that.
If we haven’t got things quite right, then we want to know so that we can review what when wrong and see where we can make changes if necessary.
Here’s how you can get in touch with your comments or concerns.
Google Reviews
You can see the latest reviews from our patients here and submit your own. Simply click on the ‘Write A Review’ button to get started. Our team reads and responds to comments
Friends and Family Test
You can provide anonymous feedback on your experience through our survey, known as the Friends and Family Test. After your visit, we'll send you a link to the survey. If you haven't received it, you can complete it below:
Complete the Friends and Family Test
Submit a concern or complaint
We aim to provide excellent care, but if something isn’t quite right, we want to hear about it so we can understand and resolve it as soon as possible.
The quickest way to let us know is by speaking to our reception team. They’re here to help and will do their best to address the issue right away or direct you to the right person who can resolve it. Most concerns can be addressed quickly and easily without needing to go further.
You can raise a concern or complaint
In person: Please call at reception. One of our team will be able to help you and can give you a copy of our complaints form.
By phone: Dial 01778 393399 and our reception team should help.
Online: Using our complaints form
In writing: Please write to:
Practice Manager
The Hereward Practice
Exeter Street
Bourne
Lincolnshire
PE10 9XR
For full details on how we handle complaints, how to complain on behalf of someone else, or how to escalate a complaint please refer to our Complaints Policy