Well done Tracey on 25 years at The Hereward Practice

Congratulations and thank you to Practice Manager, Tracey Mason, who, after sending a speculative CV to the practice, has worked there for over 25 years.

After starting as an evening receptionist she had a variety of roles, becoming practice manager five years ago. She has seen massive changes to the workload, complexities of tasks and patient demand experienced by General Practice over the decades.

She said: ‘When I first started there were six receptionists and only three people working upstairs in administration, one of whom was the practice manager. The list size has gone up and our team has increased dramatically but so has the workload. It is much more fast paced and pressured in terms of processes that patients won’t see.

‘As practice manager you try to make sure that everything that needs to be done is done in the timeframe as well as dealing with any problems and making sure that nothing is slipping. It is busy but it keeps everyone on their toes. If we didn’t like it we wouldn’t keep coming back!

‘The staff are like a family and have a very close working relationship. Each team is working to the best they possibly can and we all want to achieve good outcomes, whatever our role. Staff here are always trying to do their best.  Everyone works hard to achieve that and make a difference.

‘We are trying to get the basics right. It is not easy being in General Practice for anyone at the moment but, at the end of it we are just trying to make things better for patients, to make sure they can access the right care and one of the things we are proud of is our Good rating at our last CQC inspection.’

GP Partner Lindsay Taylor said: ‘Tracey is one of our longest serving members of staff and has worked in various roles and is now our Practice Manager. Having such a long history with the Practice and all its changes, as well as a breadth of knowledge and expertise and a sense of humour, this makes her a reliable and invaluable member of our team. Tracey is supportive and approachable for all staff and this is crucial in building the amazing team we have. Thank you for everything Tracey, and we look forward to many more years with you!’

Published: Sep 9, 2024